SHIPPING POLICY

Shipping Address
We will only ship to addresses provided in the billing address or the shipment address provided during your purchase.

Please ensure correct addresses and a reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for associated shipping charges, which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address
If you need to change your shipping address, please contact our customer service at 011-55882066.
Please note that any additional shipping fees incurred will be borne by the customer.
We will not be held responsible for incorrect or outdated addresses once the parcel is shipped, so please double-check your address before submitting your order.

Shipping Time
Orders are usually shipped within 1 to 5 working days (Monday to Friday).

Shipping Fees
Shipping fee will be calculated automatically at checkout.

Tracking Number
Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via email and updated on your member’s account.

Cancellation Policy:

All orders are final once payment is made. We do not accept cancellations after the order has been confirmed.

Refund Policy:

We do not offer refunds for any purchases. All items sold are non-refundable and non-returnable unless they arrive damaged or defective.

Non-Refundable Services:

All purchases on our website are strictly non-refundable and non-deferrable once payment is completed.

Changes to Order:

If you wish to change the product variant (e.g. colour or strap type), please contact our customer service within 24 hours of purchase. Requests after 24 hours will not be entertained.

Contact Us:

For any inquiries, please reach out to us at
📧 billing@cronusart.my
📞 011-55882066